Terms of Service

Last Updated: February 11, 2025

1. Introduction

Welcome to Fetch Review (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.

By using Fetch Review, you consent to the collection, use, and sharing of your information as described in this policy.

2. Information We Collect

We collect the following types of data:

2.1 Personal Data You Provide

When you use Fetch Review, we may collect:

• Name
• Email address
• Phone number
• Industry you work in
• Business name (if applicable)
• Any content you submit through our platform

2.2 Automatically Collected Data

When you visit our website or use our services, we collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referral source (how you arrived at our site)
• Interactions with our platform

We use cookies and tracking technologies to collect this data. You can manage cookie settings in your browser.

3. Purpose of Data Collection

We collect and process your data to:

• Provide, maintain, and improve our services
• Process transactions and manage accounts
• Enhance user experience and customer support
• Conduct internal analytics and research
• Comply with legal obligations
• Prevent fraud, security risks, and abuse

4. Legal Basis for Processing Data

We process personal data under the following legal grounds:

• Your consent – When you opt-in to communications or allow cookies.
• Contractual necessity – To provide the service you signed up for.
• Legitimate interests – To improve our services, prevent fraud, and perform analytics.
• Legal compliance – To comply with laws and regulations.

If required, we will ask for your explicit consent before collecting or processing certain types of data.

5. Data Sharing & Third Parties

We do not sell your personal data without your explicit consent. However, we may share your data with:

• Service providers & partners (e.g., Google Analytics, payment processors)
• Legal authorities if required by law
• Marketing & advertising platforms (only with your consent)

We ensure that any third party receiving your data complies with privacy regulations.

6. Google Analytics & Tracking

We use Google Analytics to track website interactions. This helps us improve our services.

• Google may collect IP addresses, browsing activity, and device information.
• Your data is anonymized where possible.
• You can opt out of Google Analytics by installing the Google Opt-Out Browser Add-on.

7. Sale of Data

We do not sell personal data unless you explicitly consent. If you have previously consented but wish to opt out, you can do so at any time by emailing support@fetch.review.

California residents: If you are a California resident, you have the right to request that we do not sell your data under the California Consumer Privacy Act (CCPA).

8. User Rights & Choices

Depending on your location, you have the following rights over your personal data:

For All Users:

• Correction – Update incorrect or outdated data.
• Deletion – Request deletion of your data (subject to legal obligations).
• Opt-Out – Withdraw consent for certain data processing.

For EU Users (GDPR Compliance):

• Right to Restrict Processing – Limit how we use your data.
• Right to Object – Stop us from using your data for specific purposes.

For California Users (CCPA Compliance):

• Right to Know – Request details on what data we collect and how we use it.
• Right to Delete – Request deletion of your data.
• Right to Opt-Out of Data Sales – Request that your data not be sold.

We do not provide full data copies. However, if you need confirmation of the basic personal data we store (such as your account details), you can request this by contacting support@fetch.review.

To exercise any of these rights, contact us at support@fetch.review. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure. In case of a data breach, we will notify affected users as required by law.

Security measures include:

• Data encryption
• Secure data storage
• Access controls to prevent unauthorized access

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. If you request deletion, we will remove your data within 30 days, unless legal or security reasons require us to retain it longer.

11. International Data Transfers

If you are in the EU, your data may be transferred outside of the EU under Standard Contractual Clauses (SCCs) or other legally approved safeguards to comply with GDPR.

Your data may be processed in the United States, Australia, or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

12. Dispute Resolution & Arbitration

If you have any disputes or concerns about our privacy practices, you agree to resolve them through binding arbitration instead of court proceedings, except where prohibited by law.

This arbitration clause applies unless you are a resident of a jurisdiction where such clauses are not enforceable.

13. Policy Updates & Changes

We may update this Privacy Policy to reflect changes in our practices.

• Users will be notified at least 30 days before significant changes.
• Updates will be posted on our website with the new effective date.

If you continue using our services after an update, you agree to the revised terms.

14. Contact Us

For any questions about this Privacy Policy, you can contact us at:

📧 Email: support@fetch.review
📍 Address: 8a 26-28 Orlando Street, Coffs Harbour, NSW, Australia